Return & Warranty Policy

PQC Health E-Commerce Return & Warranty Policy

Return Policy (E-Commerce Orders)

At PQC Health, we are committed to your satisfaction. If you are not completely satisfied with your purchase, you may request a return under the conditions outlined below:

Return Window
You may return most new and unused items purchased through PQC Health’s online store within 30 days of delivery for a refund.
Items returned after 30 days are not eligible for refund but may qualify for warranty service if applicable.

Return Authorization
All returns must be pre-authorized with a Return Merchandise Authorization (RMA) number.
To request an RMA, please contact our service team at pqchealth@gmail.com and include your order number, item serial number (if applicable), and the reason for return.

Return Conditions
Returned items must be unused, in original packaging, and include all accessories and documentation.
Items returned without an RMA or beyond the 30-day return window will be refused or subject to a 20% restocking fee.

Non-Returnable Items (for hygiene and safety reasons)

  • Slings, commodes, cushions, shower chairs, mattresses, overlays, mattress covers, air mattresses

  • Oxygen concentrators, pulse oximeters, and other direct-contact or respiratory equipment

  • Customized or special-order items

Shipping Charges
Unless the product is defective or incorrect, the customer is responsible for return shipping costs.
If returned due to shipping damage, the damage must be noted on the delivery receipt and reported within 3 days of receipt.

Warranty Policy

PQC Health’s Limited Warranty

Coverage Period

  • Non-mainframe wheelchair/power chair/scooter components: 6 months

  • Mattresses, seat cushions, and batteries (original equipment): 6 months

  • Replacement parts and batteries: 90 days

  • Most products are covered by a 1-year limited warranty from the date of original purchase.

Eligibility
Warranty applies only to the original purchaser and is non-transferable.
Proof of purchase is required.

Warranty Service Options
PQC Health may choose to repair or replace the item at no additional charge.
If the item is out of stock or no longer available, an equivalent or store credit may be offered.

Exclusions
This warranty does not cover:

  • Misuse, abuse, negligence, or accidents

  • Unauthorized repairs or modifications

  • Products with altered or missing serial numbers

  • Damage caused by improper installation or power issues

How to Submit a Warranty Claim
Contact our service team to initiate a claim at pqchealth@gmail.com.
If the issue arises after 30 days of delivery, the customer is responsible for shipping the defective product back for evaluation.
Labor and shipping charges are not covered under warranty.

Additional Notes
Warranty terms are available with each product shipment and begin from the original purchase date (not the return or RMA date).
Refunds will be issued to the original payment method within 3–5 business days after inspection and approval.

? PQC Health
4235 McEwen Road, Farmers Branch, Texas 75244, USA
? +1 (972) 978-1199
? pqchealth@gmail.com