PQC Health E-Commerce Return & Warranty Policy
Return & Refund Policy (E-Commerce Orders)
At PQC Health, we are committed to your satisfaction. If you are not completely satisfied with your purchase, you may request a return or refund under the conditions outlined below:
- Return Window
- You may return most new and unused items purchased through PQC Health's online store or Amazon within 30 days of delivery for a refund.
- Items returned after 30 days are not eligible for refund but may qualify for warranty service if applicable.
- Return Authorization
- All returns must be pre-authorized with a Return Merchandise Authorization (RMA) number.
- To request an RMA number, please contact our service team at pqchealth2011@gmail.com and include your order number, item serial number (if applicable), and the reason for return.
- Return Conditions
- Returned items must be unused, in original packaging, and include all accessories and documentation.
- Items returned without an RMA number or beyond the 30-day return window will be refused or subject to a 20% restocking fees.
- Non-Returnable Items (for hygiene and safety reasons):
- Slings, commodes, cushions, shower chairs, mattresses, overlays, mattress covers, air mattresses.
- Oxygen concentrators, pulse oximeters, and other direct-contact or respiratory equipment
- Customized or special-order items
- Shipping Charges
- Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product.
- If returned due to shipping damage, the damage must be noted on the delivery receipt and reported within 3 days of receipt.
Warranty Policy
PQC Health’s Limited Warranty terms:
- Coverage Period
- Most products are covered by a 1-year limited warranty from the date of original purchase.
- Exceptions:
- Non-mainframe wheelchair/power chair/scooter components: 6 months
- Mattresses, seat cushions, batteries (original equipment): 6 months
- Replacement parts and batteries: 90 days
- Eligibility
- Warranty applies only to the original purchaser and is non-transferable.
- Proof of purchase is required.
- Warranty Service Options
- PQC Health may choose to repair or replace the item at no additional charge.
- If the item is out of stock or no longer available, an equivalent or store credit may be offered.
- Exclusions
This warranty does not cover: - Misuse, abuse, negligence, accidents, and cosmetic damage
- Unauthorized repairs or modifications
- Products with altered or missing serial numbers
- Damage caused by improper installation or power issues
- How to Submit a Warranty Claim
- Contact our service team to initiate a claim.
- If the issue arises after 30 days of delivery, the customer is responsible for shipping the defective product back for evaluation.
- Labor and shipping charges are not covered under warranty.
Additional Notes
- Warranty terms are available with each product shipment and begin from the original purchase date, not the return or RMA issue date.
- Refunds will be issued to the original payment method within 3–5 business days after inspection and approval.
- Amazon orders will also be processed in accordance with Amazon’s A-to-Z Guarantee.